Privacy Policy

Last updated: August 2023

1 INTRODUCTION

Brightview CCTV, with a registered office at 894 Great Cambridge Road, Enfield, United Kingdom, EN1

4JT and registered company number: 11219060 (“we”, “our”, “us”), are committed to protecting and

respecting your privacy. This Privacy Policy sets out the basis on which we will process any personal data

or usage data we collect from you, or that you provide to us, in connection with any services we provide to

you.

Personal data means any information that directly or indirectly identifies or otherwise relates to a living

individual. It includes, for example: names, addresses, email addresses, photographs, video footage, bank

details and correspondence to and from individuals. It also includes web browsing information (e.g.,

cookie data and IP addresses).

Please read this Privacy Policy carefully so that you understand your rights in relation to your personal

data, and how we will collect, use and process your personal data. This Privacy Policy supplements any

other privacy related notices and policies we may provide to you from time to time, and is not intended to

override them. If you do not agree with this Privacy Policy in general or any part of it, you should not

access the Website, use our services or otherwise provide your personal data to us.

We change our Privacy Policy from time to time. Updates to our Privacy Policy will apply only to

information collected after the date of the change. We will note on our Website when our Privacy Policy

has been updated. Please check the Website regularly for notices of changes to our Privacy Policy.

For the purposes of the United Kingdom (“UK”), Brightview CCTV is the data controller.

2 WHOSE PERSONAL DATA DO WE COLLECT AND HOW WE OBTAIN SUCH

PERSONAL DATA

We collect personal data when provided to us by you:

 Prospective and current employees, staff and contractors;

 those who request our services;

 for those that we manage security systems, including security cameras and alarms;

 those that contact us via our website, telephone, text/SMS, email, social media websites or other

platforms, or via our ‘contact us’ page;

We also collect information and personal data automatically from you when you visit our Website. This

information includes: (i) your IP address; (ii) device information including, but not limited to, name and

type of operating system; (iii) mobile network information; (iv) standard web information such as your

browser type and the pages you access on the Website; (v) security information including a list of certain

installed software, device and internet connection information, and available space on the device.

If you choose to provide personal data to us about someone else you must ensure that you are entitled to

provide that personal data to us and that, without us taking any further steps, we may collect, use, disclose

and otherwise process that personal data as described in this Privacy Policy. In addition, you must ensure

that the individual concerned is aware of the various matters detailed in this Privacy Policy, as those

matters relate to that individual, including our identity, how to contact us, our purposes of collection, our

information disclosure practices, the individual’s rights, and the consequences if the personal data is not

provided.

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Please note that if you do not provide certain personal data to us when requested (and where relevant,

provide your consent), we may not be able to provide you with some or all of our services (including those

set out in this Privacy Policy or in other agreements we enter into with you).

3 THE PURPOSES FOR WHICH WE PROCESS YOUR PERSONAL DATA

Depending on how you use our Website, your interactions with us, the services your request from us, and

the permissions you give us, the purposes for which we use your personal data include:

 to provide you with any information or services that you request from us (e.g. installation of

security cameras or alarms)

 to process your payments;

 to communicate with you as necessary in connection with your account;

 for the management and administration of our business;

 to administer and improve the Website and for internal operations, including troubleshooting, data

analysis, testing, research, statistical and survey purposes and as part of our efforts to keep this

Website safe and secure;

 to comply with and in order to assess compliance with applicable laws, rules and regulations

(including tax reporting purposes pursuant to tax legislation and regulatory assessments), industry

codes, voluntary codes we decide to adopt, or good practice and internal policies and procedures;

 for the purpose of, or in connection with, any legal proceedings;

 to obtain legal advice or to establish, exercise or defend legal rights;

 the administration and maintenance of databases storing personal data; and

 to comply with our contractual obligations.

We will only use your personal data for the purposes for which we collected it unless we reasonably

consider that we need to use it for another reason and that reason is compatible with the original purpose. If

we need to use your personal data for an unrelated purpose, we will notify you and we will explain the

legal basis which allows us to do so. Please note that we may process your personal data without your

knowledge or consent, in compliance with the above rules, where these are required or permitted by law.

THE CATEGORIES OF PRESONAL DATA WE COLLECT

We collect the following categories of personal data:

Prospective and current employees, staff and contractors:

 (i) name, (ii) email address and (iii) bank details.

Individuals who enter into an agreement with us for our services:

 (i) individual or company name, (ii) address, (iii) email address, (iv) telephone number, amongst

others.

Please let us know if any of your personal data changes as soon as possible.

4 OUR LEGAL BASES FOR PROCESSING YOUR PERSONAL DATA

We are entitled to use your personal data for these purposes because one or more of the following legal

bases applies:

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 your consent, e.g., when you provide special category data, such as biometric data. Note that you

can withdraw this consent at any time;

 to take steps to enter into or perform a contract with you or other individuals, e.g., to provide you

with the services you contract with us for;

 compliance with our legal obligations;

 in order to establish, exercise or defend our legal rights or for the purpose of legal proceedings or

 ours legitimate interests, where these are not overridden by your privacy and data protection

rights. Our legitimate interests include: fulfilling your requests for information about us, the

services we offer, allowing us to effectively and efficiently provide you with our services, allow

us to administer and manage the operation of our business, maintaining compliance with internal

policies and procedures, personalising and tailoring the content of our Website, maintaining and

improving our Website so that users can get the information they need from the Website quickly

and for internal management purposes.

5 SHARING YOUR PERSONAL DATA

We do not use or share your personal data with others except as described in this Privacy Policy. In certain

circumstances, we will share your information with third parties with your consent, as necessary, or as

otherwise required or permitted by law. Specifically, we share your personal data:

 With professional advisors in our legitimate interests or as required by law. As necessary, we

will share your personal data with professional advisors functioning as service providers such as

auditors, law firms, or accounting firms.

 For legal and security reasons and to protect our services and business, in our legitimate

interests or as required by law. We will share your personal data with law enforcement agencies,

public authorities, or any other relevant organisations: (i) in response to a legal obligation; (ii) if

we have determined that it is necessary to share your personal data to comply with applicable law

or any obligations thereunder, including cooperation with law enforcement, judicial orders, and

regulatory inquiries; (iii) to protect the interests of, and ensure the safety and security, of us, our

users, a third party or the public; (iv) to exercise or defend legal claims; and (v) to enforce our

terms and conditions, other applicable terms of service, or other agreements.

These third parties will be expected to be subject to confidentiality requirements (either by contract,

professional obligation, duty or otherwise) that require them to only use your personal data as described

above.

6 INTERNATIONAL TRANSFERS OF PERSONAL DATA OUTSIDE UK/EEA

The personal data that we collect from you may be transferred to, and stored at, a destination outside the

UK or the EEA. It may also be processed by staff operating outside the UK or the EEA working for us.

Such staff maybe engaged in, among other things, the processing of your payment details and the provision

of services. If we transfer personal data to a third country outside of the UK or EEA, we will take all

reasonably necessary steps to ensure that your personal data is treated securely and in accordance with this

Privacy Policy, and the personal data will be sent pursuant to a valid transfer mechanism, such as the EU

standard contractual clauses, the UK Addendum or the UK International Data Transfer Agreement, or any

equivalent contracts issued by the relevant competent authority of the EEA or UK, as relevant, unless the

data transfer is to a country that has been determined to provide an adequate level of protection for

individuals’ rights and freedoms for their personal data. Please contact us (using the information in section

13 below) if you would like more information about these safeguards and the transfer we are carrying out.

7 SECURITY

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We have implemented commercially reasonable controls and appropriate technical and organisational

measures to protect your personal data, as well as to maintain the security of the information contained in

our systems in respect of personal data. Appropriate controls (such as restricted access) are placed on our

computer systems and used where appropriate. Reasonable measures are taken to ensure physical access to

personal data is limited to authorised employees.

When you contact us about your personal data, you may be asked to provide evidence of your identity

(e.g., driver’s licence or passport). These types of safeguards are designed to ensure that only you, or

someone authorised by you, has access to your file.

Although we do our best to protect your personal data, we cannot guarantee the security of your

information transmitted through the Website or over email or text/SMS and any transmission is at your

own risk.

8 RETENTION OF PERSONAL DATA

We will retain your personal data for the period necessary to fulfil the purposes outlined in this Privacy

Policy and in each case in accordance with applicable legal and regulatory requirement in respect of

permitted or required retention periods and limitation periods for taking legal action.

We will retain your personal information as follows:

 if you contact us, we will keep your data for 6 months after you contact us;

 when you obtain services from us, we will keep your data for 7 years following the termination or

expiry of the relevant contract entered into with us;

We will also retain and use your personal data to the extent necessary to comply with our legal obligations,

resolve disputes and enforce our terms and conditions, other applicable terms of service, and our policies.

We take reasonable steps using appropriate technical methods in the circumstances to delete or destroy

your personal data when we no longer have a legal basis to retain it or to ensure that the personal data is

anonymised or irrecoverable.

9 CHILDREN DATA

We do not knowingly collect personal data from children who aged below 18 (or whatever the age may be

of a child in your jurisdiction) without first obtaining consent from their parent or guardian. 

If we learn that personal data has been collected through the Website or via any other form from children

without parental consent, we will take the appropriate steps to delete the personal data. If you are a parent

or guardian and you wish to review the personal data we have collected about your child or delete it, or if

you discover that your child has provided us with personal data without your consent, please contact us

using the contact information in section 16 below.

10 YOUR RIGHTS

If you are located in the EEA or the UK, you have certain rights in relation to your personal data:

 Access: You have the right to access personal data we hold about you, how we use it, and who we

share it with.

 Portability: You have the right to receive a copy of the personal data we hold about you and to

request that we transfer it to a third party, in certain circumstances and with certain exceptions.

 Correction: You have the right to correct any of your personal data we hold that is inaccurate.

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 Erasure: In certain circumstance, you have the right to delete the personal data we hold about

you.

 Restriction of processing to storage only: You have the right to require us to stop processing the

personal data we hold about you, other than for storage purposes, in certain circumstances.

 Objection: You have the right to object to our processing of your personal data.

 Withdrawal of consent: Where we rely on consent to process your personal data, you have the

right to withdraw this consent at any time by emailing us at Brightviewcctv@gmail.com.

Please note that a number of these rights only apply in certain circumstances, and all of these rights may be

limited by law. For example, where fulfilling your request would adversely affect other individuals or our

trade secrets or intellectual property, where there are overriding public interests or where we are required

by law to retain your personal data.

To exercise any of these rights, you should contact Brightviewcctv@gmail.com. We will respond to

requests to exercise these rights without undue delay and at least within one month (though this may be

extended by a further two months in certain circumstances, such as where the request is categorised as

complex, or you have been delayed in providing us with further information or proof of identity).

11 LINKS TO THIRD-PARTY WEBSITES

Our website may contain links to other websites, online platforms, plug-ins or other applications operated

by third parties. We do not control such other sites or applications, and are not responsible for their

content, their privacy policies, or their use of your information. These third-party sites are not subject to

this Privacy Policy, and we recommend that you check the privacy and security policies of each website

that you visit. We are only responsible for the privacy and security of the personal data that we process as a

data controller and have no responsibility for the actions of other third party data controllers in relation to

your personal data. Our inclusion of such links does not, by itself, imply any endorsement of the content on

such platforms or of their owners or operators. We expressly disclaim any and all liability for the actions of

third parties, including but without limitation to actions relating to the use and/or disclosure of personal

data by third parties. Any information submitted by you directly to these third parties is subject to that third

party’s privacy policy.

12 COMPLAINTS

If you have complaints about how we process your personal data, please contact us at

Brightviewcctv@gmail.com and we will respond to your request as soon as possible.

If you think we have infringed data protection laws, you can file a complaint with the data protection

supervisory authority in your jurisdiction, for example, for the UK, you may contact the UK Information

Commissioner’s Office.

13 CONTACT

If you have any questions, comments, or concerns about our Privacy Policy, our use of your personal data,

or any other data protection matters, or to submit a request relating to your personal data, do not hesitate to

contact us at Brightviewcctv@gmail.com.